Got questions? We've got answers. Here are the most common things people ask us:
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 2–8 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order details.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Do you ship internationally?
Yes, we do! We proudly ship our products worldwide. Shipping times and costs may vary depending on your location, but we’ll always provide tracking so you can follow your order right to your door.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbours in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us with your order number. Use the Contact Us form here to reach out directly.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, use the Contact Us form here to reach out directly.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at trigrdoutdoors@gmail.com within 7 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
Do you offer returns or exchanges?
Not at this time. Every TRIGRD piece is made to order, which helps us reduce waste and stay intentional.
If something’s wrong with your order, we’ll make it right, please let us know by contacting us. Use the Contact Us form here to reach out directly.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at trigrdoutdoors@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
Not at this time. Every TRIGRD piece is made to order, which helps us reduce waste and stay intentional.
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at trigrdoutdoors@gmail.com within 7 days of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!